Shipping policy

SHIPPING POLICY

Processing Time
All orders are processed within 3–5 business days after payment is confirmed. Please note that Strength Culture is a small independent brand and each order is handled with care. Orders are not processed or shipped on weekends or Canadian public holidays.

You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates
Shipping rates are calculated at checkout based on your location, package weight, and selected shipping method. All available options and their costs will be displayed before you complete your purchase.

Orders over $125 CAD qualify for free standard shipping within Canada.

Carriers
We ship using Canada Post and UPS. The available carrier options for your order will be displayed at checkout.

Domestic Shipping — Canada
Estimated delivery times after dispatch are 2–10 business days depending on your province or territory. Remote locations may experience longer delivery times.

United States Shipping
Estimated delivery times after dispatch are 5–14 business days. Customers are responsible for any duties, taxes, or customs fees assessed upon entry into the United States.

International Shipping
We ship worldwide. Estimated delivery times after dispatch vary by destination and can range from 7–21 business days or longer depending on customs processing in your country. International customers are responsible for all duties, taxes, import fees, and customs charges assessed by their country upon delivery. Strength Culture has no control over these charges and cannot predict their amount.

Tracking
All orders include tracking. Your tracking number will be provided in your shipping confirmation email. You can use this number to monitor your shipment through the carrier's website.

Lost, Stolen, or Damaged Packages
Once your order has been transferred to the carrier, Strength Culture is not liable for delays, loss, theft, or damage that occurs during transit. However, we understand that these situations are frustrating and we will do everything we can to help.

If your package appears lost or damaged in transit, please contact us at strengthculturedesign@outlook.com and we will work with you and the carrier to investigate and resolve the issue. Outcomes are subject to the carrier's claims process and are not guaranteed.

Strength Culture is not responsible for packages marked as delivered by the carrier but reported as missing. If this occurs, we recommend checking with neighbors, your building management, or your local post office before contacting us.

Customs and Import Charges
International orders may be subject to customs inspections and import duties upon arrival in the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost at checkout. Delays caused by customs processing are outside our control.

Incorrect Address
Please ensure your shipping address is correct before completing your order. Strength Culture is not responsible for orders shipped to an incorrectly provided address. If you notice an error after placing your order, contact us immediately at strengthculturedesign@outlook.com and we will do our best to correct it before the order ships.

Questions about your shipment can be directed to strengthculturedesign@outlook.com.